Returns & Exchanges
If you are not satisfied with your purchase, simply return the item within 30 days of purchase. The return item must be in its original condition, including all tags, packing and accessories and you will receive a prompt refund. We will credit your original payment method less shipping and handling charges. We will however refund shipping charges on products that are defective or received in error. We do not accept returns on customized items and steamed gloves. We encourage you to insure any returned merchandise, as we cannot be held responsible for lost packages. Drop-shipped items may be subject to a restocking fee of up to 25%, depending on the manufacturer's policy.
- Option 1: Please ship your package insured and prepaid via shipper of your choice to 5305 Distribution Drive San Antonio, TX 78218
- Option 2: Create your UPS shipping label.
The return shipping charge of $5.95 will be deducted from your credit.
We cannot accept responsibility for uninsured packages.
Dropped-shipped items may be subject to a restocking fee of up to 25%,
depending on the manufacturer's policy.
See separate policies for bats, custom items and software/video returns.
Create UPS Shipping Label
*We are no longer processing exchanges. Refunds are issued on qualifies returns, and you may place a replacement order for the desired product
Software, Videos & DVDs
Cannot be returned if opened. If the merchandise is defective, it will be exchanged for the same title only.
Custom Merchandise Warranty
We are unable to change or cancel custom items after 3 business days of order receipt. Wilson does NOT allow a grace period for changes on custom gloves. No changes are allowed after custom glove information is submitted.
All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties, but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Replacements will be same stock number, color and size.
Your new aluminum/composite bat carries a minimum one-year manufacturer's warranty against defects. Team Express also offers a 30-day return policy for all unused, new bats. Wood bats carry no warranty or guarantee, unless otherwise stated.
New (Unused) Bat Return
All unused new bats must be in their original "shrink wrapped" packing to receive a refund, less shipping charges. We will however refund shipping charges on products that are defective or received in error.
Defective or Damaged Bat Return
All defective or damaged aluminum/composite bats must be returned to the manufacturer for exchange within one year of the purchase date. Please call the manufacturer directly to obtain a Return Authorization Number. We recommend that you keep your bat invoice as your proof of purchase.
For information on returns